Notes
Small design problems, big impact.
- 2 min readAbout, Ways of working
Some facts about me beyond the resume
The parts of how I work that don't fit on a resume: where I came from, what I pay attention to, and how I get things done.
- 4 min readOnboarding, Empty states
Designing for an empty state
Turning a new user's empty dashboard into a helpful onboarding experience.
- 3 min readUser research, User flows
From the most frequent customer service request to the in-app user flow
How a frequent password-reset request became a self-service user flow.
- 4 min readUser research, Session recordings
User frustration caught on session recordings
Watching session recordings revealed a disabled button that still let users act — and no way to undo what they submitted.