Senior UX designer, ten years of asking better questions.

Experience

1. 2022, 2023 – Present

   UX Designer

   The Ohio State University Wexner Medical Center · Columbus, OH (remote, contract)

   • Support four web properties — wexnermedical.osu.edu, medicine.osu.edu, cancer.osu.edu and health.osu.edu — with over 1.5 million combined monthly visitors.
   • Cut time per page built by 50% on health.osu.edu.
   • Manage sites with over 20,000 pages, working with 20+ marketing specialists.
   • Use Microsoft Clarity behavior data to inform content and layout decisions.
   • Completed WCAG 2.2 training and partner with accessibility coordinators on solutions.
2. Sep 2022 – Dec 2022

   UX Designer / UX Researcher

   Ingage Partners (client: Possip) · Cincinnati, OH (remote)

   • Led a three-month end-to-end project: discovery, interviews, prototyping, usability testing and handoff.
   • Ran a heuristic evaluation, 15 interviews across 3 user groups, and behavior analysis into personas and journeys.
   • Designed a persona-driven dashboard and universal navigation within the client's existing style guide.
3. Aug 2019 – Jan 2022

   Marketing Coordinator/Graphic Designer

   Cellucom Group · Columbus, OH

   • Built a B2B knowledge hub: +15% customer retention and +10% toward annual NPS goals.
   • Communication strategy for a compensation change cut related support calls by 20%.
4. 2011 – 2019

   Business Owner

   Camomint Photography · Columbus, OH

   • Interviewed 20+ customers, identified pain points, built personas and a booking-focused website.
5. 2006 – 2011

   Earlier

   British American Tobacco · BNP Paribas · Direct Group · Moscow, Russia

   • Media analysis, retail banking launch campaigns across 20 branches, and data-driven catalog production for a $120M direct-mail business.